Refund policy

Last updated: January 2026

Darn Good! is the trading name of Kin Shing Food. We sell handmade frozen food (dumplings, wontons, and Hakka rice cakes) made in Hong Kong. Because our products are perishable and frozen, we do not accept returns.

No Returns

All orders are final. We do not accept returns or exchanges of frozen food for any reason, including but not limited to change of mind, wrong order placed by the customer, or unused product. This policy applies to all items sold on our website.

Return window: None. We do not accept returns; all sales are final.

Return shipping cost: Not applicable. We do not accept returns, so return shipping does not apply.

Damages and Other Issues

Please inspect your order as soon as you receive it. If you receive the wrong item, a damaged product (e.g. crushed or torn packaging, thawing or broken seals), or notice a quality or defect that you believe is our responsibility, contact us immediately so we can look into it and, where appropriate, offer a replacement or refund.

• Contact us via WhatsApp (http://wa.me/85270918814), phone ((+852)93779473), or email (info@darngd.com) with your order number and, if possible, a short description and photos of the issue.
• Please report any such issue within 24–48 hours of delivery so we can address it promptly.

We will review each case and may offer a replacement of the same product or a refund to your original payment method. We may need a short processing time to assess your case; our decision is final. For delivery and reporting damaged items, see our Shipping Policy.

Non-Returnable Items

All our products are frozen, perishable food. For food safety and hygiene, we do not accept returns of any kind, including for:

• Change of mind
• Incorrect order placed by the customer
• Product that has been opened, used, or stored incorrectly
• Sale items or promotional products (same no-return rule applies)

Order Changes and Cancellations

Cancellation window:

• Orders placed before 1:00 PM (HKT) on a business day: you may request cancellation until 4:00 PM the same day.
• Orders placed after 1:00 PM: you may request cancellation until 4:00 PM the next business day.

After that, we are unable to cancel the order or change the items. If you need to adjust the delivery date or have another question before your order is fulfilled, contact us as soon as possible via WhatsApp, phone, or email (see Contact Us below) and we will try to help where we can.

Refunds

Refunds are only given when we decide that you are entitled to one (e.g. wrong item, damage, or defect as described above). If we approve a refund:

• It will be made to your original payment method.
• We aim to process it within 10 business days of our approval. It may take additional time for your bank or card issuer to show the refund.
• If you have not seen the refund more than 15 business days after we confirmed it, contact us at info@darngd.com.

We do not refund delivery fees unless the fault is entirely on our side (e.g. we sent the wrong or damaged order).

Territorial Scope

This policy applies to purchases made for delivery within Hong Kong. We currently deliver only within Hong Kong. If you are ordering from another region, please contact us before ordering.

Contact Us

For refunds, damaged items, or cancellation requests, contact us using the details below.

Last updated: January 2026. Kin Shing Food (Darn Good!) reserves the right to update this policy at any time.